Newbie FAQ guide

VPS000 VPN service does not limit your use area, you can complete VPN connection through our service in any area of the world. You will access Hong Kong Internet via VPN.
After you have connected to the VPS000 VPN network, all Internet access on your device will be completed through the VPN tunnel, which will affect your access to local network (such as music, video) services.
Since the TikTok app is in use, it will detect the location of your mobile phone's SIM card. Therefore, if you use a SIM card from a non-Tiktok-approved area, you will not be able to use it even if you are connected to the line. It is recommended that you remove the mobile phone SIM card before use.

Download and install

Please execute the following client installation instructions under Linux:apt install openconnect
First, uninstall the anyconnect client and restart the computer or mobile phone; reinstall the openconect client.

Setup and use

Please provide the following information to identify the problem: user name, registered email, screenshot of the problem, terminal device model and version, anyconnect client connection address or selected line name, anyconnect client settings screenshot, anyconnect client version number, where Where to use anyconnect client, which network provider is used.
Please check ”Minimize cisco sece client after establishing VPN connection” and ”Disable captive portal detection”, and do not check ”Start cisco sece client” and ”Allow local (lan) access when using VPN (if configured)” and ”Block untrusted connections”.

windows

First, uninstall the anyconnect client and make sure you have exited 360 Security Guard or other firewalls; restart the computer; finally, go to the official website and reinstall the latest version of anyconect client.
It is initially determined that some settings of the device conflict with cisco anyconnect. It is recommended to do the following:
First, uninstall the anyconnect client and restart the computer; reinstall the openconect client and select ”for all users” when selecting the path during installation.
Hello, this prompt indicates that it cannot be used on multiple devices at the same time. This is a prompt that the computer client connection is blocked after logging in from other terminals. It is recommended that you consider purchasing the p professional version, which supports 5 concurrencies and can be used on 5 terminals at the same time.
Please send the following information to the email address (sales@vps000.org):
①Username, registered email
②Screenshot of problem
③Client model and version
④Connection address or selected line name
⑤Version number of the client and screenshots of the settings
⑥Where are you using this client (specifically the province or city)
⑦The name of your network provider
After that, just wait for your reply.
Please make the following settings in the Anyconnect settings:

a. Please check ”Minimize cisco sece client after establishing VPN connection” and ”Disable captive portal detection”
b. Uncheck ”When starting cisco sece client” and ”Allow local (lan) access when using VPN (if configured)” and ”Block untrusted connections”

macos

First, uninstall the anyconnect client and make sure you have exited 360 Security Guard or other firewalls; restart the computer; finally, go to the official website and reinstall the latest version of anyconect client.
If you encounter ”unverifiable person” during installation or startup of the client, you can open macos ”Settings” - ”Privacy and Security” - scroll down to find the bottom prompt, and click ”Allow” or ”Open Anyway” .
First, uninstall the net client (please refer to ”How to uninstall the net anyconnect client on macos” below), and make sure you have exited 360 Security Guard or other firewalls; go to the official website and reinstall the anyconect client that complies with the macos version.
Please make the following settings in anyconnect settings (please refer to the figure ”macos settings”):

a. Please check ”Minimize cisco sece client after establishing VPN connection” and ”Disable captive portal detection”
b. Uncheck ”When starting cisco sece client” and ”Allow local (lan) access when using VPN (if configured)” and ”Block untrusted connections”

Please send the following information to the email address (sales@vps000.org):
①Username, registered email
②Screenshot of problem
③Client model and version
④Connection address or selected line name
⑤Version number of the client and screenshots of the settings
⑥Where are you using this client (specifically the province or city)
⑦The name of your network provider
After that, just wait for your reply.
Please take the first step: environment.
Open the terminal and execute the command: pkgutil --pkgs|grep com.
Under normal circumstances, you will see the following results: (If there are no results, it will not be within the scope of this solution)

com.cisco.pkg.anyconnect.vpn
com.cisco.pkg.anyconnect.websecurity
com.cisco.pkg.anyconnect.nvm
com.cisco.pkg.anyconnect.fireamp
com.cisco.pkg.anyconnect.dart
com.cisco.pkg.anyconnect.iseposture
com.cisco.pkg.anyconnect.posture


Step 2: Clean up the environment
Execute the following commands, the order does not matter:

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn
sudo pkgutil --forget com.cisco.pkg.anyconnect.websecurity
sudo pkgutil --forget com.cisco.pkg.anyconnect.nvm
sudo pkgutil --forget com.cisco.pkg.anyconnect.fireamp
sudo pkgutil --forget com.cisco.pkg.anyconnect.dart
sudo pkgutil --forget com.cisco.pkg.anyconnect.iseposture
sudo pkgutil --forget com.cisco.pkg.anyconnect.posture
The execution result of each command is correct like this:
Forgot package 'com.cisco.pkg.anyconnect.vpn' on '/'.

Step 3: Installationanyconnect
It should be installed now, but it is very likely that the application cannot be found through Mac search. If so, just keep going.

com.cisco.pkg.anyconnect.vpn
com.cisco.pkg.anyconnect.websecurity
com.cisco.pkg.anyconnect.nvm
com.cisco.pkg.anyconnect.fireamp
com.cisco.pkg.anyconnect.dart
com.cisco.pkg.anyconnect.iseposture
com.cisco.pkg.anyconnect.posture

Step 4: Uninstall

Open the application->cisco folder, where you can find the uninstaller. In fact, the correct way to uninstall is to double-click these uninstallers. Double-click the uninstaller and perform a correct uninstallation. At this time, there will be no environmental problems mentioned above on the Mac computer.

Andorid/iOS

Because Hongmeng is not fully compatible with Android, it is recommended to do the following:
First, uninstall the anyconnect client and restart the phone; reinstall the openconect client and try to connect again.
Please restart the client, select /line, and try to access chatt again. Notice! A line list will be issued. After connecting for the first time, you can manually disconnect and you will see the line selection in the connection list. At that time, select ”Line” to accelerate access to North America.


Regarding accessing tik tok, it is recommended to do the following:
First, use an iPad (without mainland or sim card) or computer to restart the client; secondly, you must select the /global line. After the connection is completed, use safa or chme browser to access tik tok. As for using instagram or linkedin, it is recommended to use the line, the access experience will be better.


Please send the following information to the email address (sales@vps000.org):
①Username, registered email
②Screenshot of problem
③Client model and version
④Connection address or selected line name
⑤Version number of the client and screenshots of the settings
⑥Where are you using this client (specifically the province or city)
⑦The name of your network provider
After that, just wait for your reply.
If you order the personal/enterprise version directly from the website, you can use one on multiple devices, but not at the same time; it is recommended that you consider purchasing the p professional version, which supports 5 concurrencies and can be used on 5 terminals at the same time. one.

router

Sorry, the router cannot select the line. The default line is the line. It is recommended that you install and use the anyconnect client on the device and select the line on the client.
Due to router hardware limitations, 4k/vr network speed will be affected. It is recommended that you use anyconnect client and 4k/vr service on a computer or mobile phone (hardware specifications are higher than the router), and the network speed experience will be better. We apologize for the inconvenience caused to you!
Sorry, it cannot be used in third-party routers at the moment. Hope you know.